There are two options when you sign up for an account on WOW Backup and Restore. You can create your account with an email and password of your choice, or you can sign in with your existing Xero account.
To create an account with an email and password of your choice:
You will then land on a page that will ask you to scan the QR code with an authenticator app. For security purposes, WOW Backup and Restore requires two-step authentication with an authenticator app. Please open the authenticator app of your choice (for example: Google Authenticator), scan the QR code, and type in the passcode that appears on the authenticator app.
To create an account with an existing Xero Account:
Note: If your WOW Backup and Restore account was created with your Xero account, you will not be asked to enter your Xero credentials.
Please complete the "How to Connect your Xero Account" guide first.
If you do not know what the Conversion Date for the organization is, please follow the next guide "How to Find the Conversion Date."
Backups automatically occur every day at 12:00 AM PST.
For manual backup:
An Active Organization is an organization that is active on Xero and connected to our WOW Backup and Restore services. This means that the organization will be backed up daily.
An Inactive Organization is an organization that is no longer connected to our WOW Backup and Restore services. Daily backups will no longer occur on these accounts.
Yes! Every new user will have a 14-day free trial. In addition, the first 2 Active Organizations are free indefinitely.
Please review our pricing page here: WOW Backup and Restore Pricing
Your data is stored on a secure cloud-based storage. We follow all data protection guidelines and provide different storage locations for all regions we service. Please select the correct region when using WOW Backup and Restore.
Your data can be stored from 3 days up to 30 days. By default, every backup is stored for 7 days. You can adjust this using the "Backup Duration" feature.
Depending on the organization file size, it may take 1-3 hours, or up to 1-2 days. Xero restricts daily data transfer limits, so large organizations may require resuming the backup the next day.
Similar to backups, restoration time depends on file size and may take 1-3 hours to 1-2 days due to Xero's API transfer limits.
Yes! As long as the backup data is still stored on WOW Backup and Restore, you can access it as an "Inactive Organization" even if the Xero Organization is no longer active.
Yes! You can download any completed backup from any date within your Backup Duration period.
Since WOW Backup and Restore relies on Xero's API, we are limited to what data can be transferred. The following items are not backed up or restored:
Note: As the Xero API continues to improve, WOW Backup and Restore will regularly update to provide the most comprehensive service possible.